Welcome to the returns center
Of course we want you to love our products. However, if you don't like a product, we will make returning and exchanging it as easy as possible for you.
Would you like to return a product?
The goods must be returned to us within 14 days of the order date and should not show any signs of wear. Please note that you are responsible for all costs associated with returns. We recommend that you keep the receipt for your return until it has been processed by us. The statutory right of withdrawal is not restricted by this and of course remains in effect.
Returns will be refunded to the account that was originally used to pay. If the payment was made with a credit/debit card or Klarna, it may take some time to complete the transaction with your bank. Depending on the bank company, this can take up to 7 working days.
Fill out the returns form below or included with your package. Pack your product securely in a package - ideally in the original packaging, so that it reaches us safely - and close it carefully.
Send the package back to the following address:
Concrete Jungle GmbH
Gwinnerstrasse 46, Hall 408
60388 Frankfurt am Main
Would you like to exchange a product?
Due to the considerable additional effort that an exchange involves for us, we ask you to send your order back to us and simply place a new order. We thank you for your understanding.